Project Description

The City of Burnaby identified the need to revise their strategy for the installation and commissioning of water meters for new Institutional, Commercial, Industrial (ICI) and Multifamily (MF) developments. With inputs required from various departments within the City through the life cycle of new developments, and a significant increase in the volume of development applications, the City required a more streamlined and efficient strategy.

Our Role

In 2021, RAM was retained by the City to develop an updated water meter strategy from permit application through to building occupancy. This required interviewing multiple departments within the City of Burnaby to determine each unique point of view in the process to identify communication or resourcing gaps. RAM’s project management team then used this information to propose a new, innovative strategy that could positively challenge the status quo of existing operations to achieve a more efficient process for future installations.

This project highlighted RAM’s proven ability to provide an unbiased, “fresh set of eyes” trained review of any organization’s internal processes, correspondingly driving to the root of any actual or perceived inefficiencies. With a varied client base and involvement across many sectors, our team is also able to bring concepts and ideas from other industries that may provide unique solutions to the daily challenges that many of our clients face.